General terms & conditions

Return Policy

Online orders can be returned for refund or exchange within 14 days of customer receipt. We will issue a full refund or exchange for unworn, unwashed, unaltered, non-sale merchandise. Refunded items must include all original tags. Shoes and boots must be returned in their original box.

Returns must be postmarked within 14 days from the time you receive your order. Return shipping charges are the customer's responsibility. All returns must be sent with Delivery Confirmation. We need proof it was mailed, and you need proof it arrived! You may also return your purchases in person at our Nashville location.

Please call us if you have any questions regarding our return policy and return process. Our direct phone number is (615) 730-5367

All returns of online orders must be sent or delivered to:

Castilleja

1200 Villa Place
Suite 403
Nashville, TN 37212

All returns must include: customer name, phone number, and receipt. It is at the discretion of Castilleja to deny a return if the merchandise is in a condition showing damage or use.

Please Note: All individually marked down items and intimates are final sale and can not be returned or exchanged.